CUSTOMER CARE
DorianJai is an online boutique that provides the hottest and trendiest accessories. We take pride in every piece that we hand pick with our everyday woman in mind. We hope that you love these pieces as much as we did chosing them.
DorianJai
Have any questions or concerns?
We’re always ready to help!
Please allow up to 24 hours for responses.
send us an email to:
RETURNS
At this moment we are currently not offering any refunds or exchanges due to COVID. We take pride that every order sent out is packed to perfection before being shipped to you.
If by any chance you are unhappy with your purchase, or have any questions please feel free to send us an email. We look forward to hearing from you.
FAQ
Do you provide International shipping?
At this moment we are only shipping within the United States.
Cancelling or changing your order
Once an order is placed, it can be cancelled within 24 hours, before being processed. Once your order has been processed, we will not be able to make any additional changes.
Where is my order shipping from?
All orders will ship from Oakland, Ca
When will my order ship?
Most orders will ship within 24-48 hours after payment is processed.
How can I sign up to a Brand Ambassador?
More information will be provided soon.
What are your delivery options?
All deliveries will be done through USPS. A tracking number will be provided.
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa Debit/Credit card payments. We do not accept money orders, personal checks, or direct bank transfers.
Where is my order confirmation?
You will receive a order confirmation as soon as your order is confirmed/processed to the email that you provided during check out.
Do you have gift cards?
Yes.
What do I do if my items are incorrect?
Please send us an email ASAP so the mishap can be corrected.
